MEDIAL | New Customer Portal

We’re excited to share something we’ve been building just for you: the brand new MEDIAL Feature Request Portal. The MEDIAL Feature Request Portal makes it simple to share ideas, influence priorities, and watch requests move from suggestion to release. This is a practical, transparent way for customers and partners to help shape the product. Below is a clear guide to getting started, submitting and tracking requests, and using the resources that keep you connected to what MEDIAL is building next.

Table of Contents

• Getting started: register or sign in

• How to browse feedback and make your voice count

• Submitting a new feature request

• Understand the road map and progress indicators

• Track releases with the change log

• Need help? Support is within reach

• Best practices for contributing useful feedback

• Why this portal matters for customers and product teams

• Frequently asked questions

• Next steps and where to find more information

Getting started: register or sign in

Begin by creating an account. Choose a username, add an email address and password, and click sign up. If you already have an account, sign in with your existing credentials. Once you are authenticated, you will land on the portal dashboard where feedback, road map, and change log live in one place.

How to browse feedback and make your voice count

The feedback area is the heart of the portal. It displays submitted feature requests organized into views such as new, top, and trending. Use the search bar to look for keywords before creating a request to avoid duplicates. If a similar idea exists, you can upvote or add a comment to help move it up the priority list.

Voting and commenting are powerful. Even if you do not submit a new request, your vote helps signal impact and priority. Think of the portal as a shared priority board where votes and discussion shift the body of work that MEDIAL focuses on next.

Tips for reading requests

• Scan categories:

  Start with top and trending to see what is gaining attention.

• Search effectively:

  Try multiple keywords and synonyms so you do not duplicate an idea.

• Engage:

  Upvote requests that match your needs and leave context in comments to explain why a feature matters.

Submitting a new feature request

If you cannot find an idea that matches your need, create a new post. Clear, concise submissions get more traction. Use a short, descriptive title and provide context in the description:

• Who benefits from this feature?

• What problem does it solve?

• How would it change your workflow?

• Any immediate workarounds or impacts to mention?

Tag the request appropriately with categories like new feature or admin tools. Once submitted, the request appears in the community list where other users can vote and comment. Well-structured posts attract more feedback and reach decision-makers faster.

Understand the road map and progress indicators

The road map is built to answer the question: what happens next? Ideas move through clear stages so you can track progress and plan around upcoming capabilities. Requests are grouped into three primary statuses:

• Next up

  — accepted and queued for work.

• In progress

  — actively being developed or tested.

• Done

  — completed and released.

Visibility into status helps teams align internal timelines and reduces uncertainty. When a suggestion you voted for appears in next up or in progress, you can share that update with stakeholders and start planning for adoption.

Track releases with the change log

The change log documents recent releases and links completed work back to the originating request when applicable. Use it to confirm that a requested feature shipped or to review release notes for details on behavior, configuration, and rollout plans. The change log closes the feedback loop by making the connection between user input and product outcomes visible.

Need help? Support is within reach

If anything is unclear, the portal has built-in resources. Visit the help center or contact support to get assistance with your MEDIAL account, troubleshoot workflow issues, or clarify how to submit and tag requests. The team is available to guide you through the process or connect your request to the right product owner.

"Your voice matters."

That simple idea drives the portal. Every suggestion and vote informs priorities and helps MEDIAL invest in the features that deliver the most value for customers.

Best practices for contributing useful feedback

• Be specific:

  Explain the scenario, expected behaviour, and the value of the change.

• Share examples:

  Real-world use cases or sample data help product teams evaluate impact.

• Collaborate:

  Encourage teammates to vote and comment so important requests gather momentum.

• Follow updates:

  Check the road map and change log to see when actions occur and how requests evolve.

Why this portal matters for customers and product teams

The portal creates a transparent channel between customers and the MEDIAL product team. It reduces uncertainty, crowdsources priorities, and makes the decision process easier to follow. For customers the benefit is clear: influence the product where it matters and see the results. For the product team, it creates a prioritised backlog guided by real user impact.

Frequently asked questions

How do I register or sign in to the MEDIAL feature request portal?

Click register to create a new username and enter your email address and password, then sign up. If you already have credentials, use the sign in option and log in with your existing details.

What should I include when creating a new feature request?

Provide a clear title, describe who benefits and why the feature matters, include use cases or examples, and tag the request with the appropriate category such as new feature or admin tools.

Can I influence a request without creating one?

Yes. You can vote and comment on existing ideas to increase their priority and provide additional context to decision-makers.

How do I track progress after submitting feedback?

Use the road map to see which ideas are next up, in progress, or done. The change log lists recent releases and links completed features back to feedback when applicable.

Where can I get help if I have trouble using the portal?

Visit the help center in the portal or contact support to get assistance with your MEDIAL account, workflow questions, or submitting feedback.

Next steps and where to find more information

Start by signing in or registering and review existing requests related to your workflows. Add context when you create a post, rally colleagues to vote on high-impact ideas, and watch the road map and change log to track outcomes. Your engagement directly shapes the MEDIAL product and helps prioritise the features that matter most.

For further details visit www.mmedial.com or contact supportmedial.com for direct support and account questions.